Shipping
Thank you for shopping with Marisol! We are committed to providing fast, reliable, and affordable shipping services for all your women's and children's clothing orders within Australia. Below is a detailed explanation of our shipping policy, including delivery options, processing times, costs, and more. If you have any shipping-related questions or need assistance, please contact us at support@marisoll.co.
Order Processing Time
All orders will be processed within 1-2 business days (Monday to Friday, excluding Australian public holidays). Processing time includes verifying order details, carefully packaging your women's and children's clothing to ensure safe delivery, and sending the items to our trusted shipping partners. Please note that orders placed after 2:00 PM Australian Eastern Standard Time (AEST) will be processed on the next business day.
Shipping Options & Costs
We offer two convenient shipping options for all regions of Australia, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, and all remote areas:
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Standard Shipping
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Delivery Time: 3-5 business days after dispatch (an additional 1-2 business days may be required for remote areas)
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Express Shipping
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Delivery Time: 1-2 business days after dispatch (applicable to major cities; an additional 1 business day may be required for remote areas)
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Delivery Coverage
We deliver to all addresses within Australia, including PO boxes, parcel lockers, and remote areas. Please ensure your shipping address is accurate and complete (including unit number, suburb, and postcode) to avoid delivery delays or issues. For remote areas, delivery time may be 1-2 business days longer than the standard or express delivery timeframe.
Order Tracking
After your order is dispatched, we will send you a confirmation email containing a tracking number and a direct link to track your package. You can also track your order by visiting our "Order Tracking" page and entering your order number and email address. If you do not receive a tracking number within 3 business days of placing your order, please contact us at support@marisoll.co for assistance.
Delivery Delays & Issues
We strive to deliver your order on time, but occasional delays may occur due to force majeure factors (such as public holidays, extreme weather, courier delays, or high order volume). If your order is delayed by more than 3 business days beyond the estimated delivery time, please contact our customer support team at support@marisoll.co — we will assist you in tracking your package and resolving any issues promptly.
Returns & Exchanges Related to Shipping
If you receive a damaged product or the wrong item due to shipping errors, please contact us at support@marisoll.cowithin 7 days of receipt. Provide your order number and clear photos of the issue, and we will cover all return shipping costs and arrange a refund, exchange, or replacement in accordance with our return policy.
At Marisol, we want you to receive your women's and children's clothing quickly and safely. If you have any other questions about our shipping policy, please feel free to contact us — our team is always here to help.